This seemed to have created the issue somehow. Run the SaRA package to uninstall Office. 2. I've also tried an O365 works account I have after . Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a users school or work may not work. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. Learn more about Stack Overflow the company, and our products. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. Connect and share knowledge within a single location that is structured and easy to search. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. 6. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. At the moment, neither error message nor the logins show the important difference between the two types of login. Enter a different account or get a new one. every time I try, I . In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. To learn more, see our tips on writing great answers. Create one! If you are having troubles fixing an error, your system may be partially broken. Hi so i restarted my HP laptop and i'm setting it up. So frustrating. Well, cached data stores all previous elements of data preventing access again. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. Should you upgrade? Another method would be to open any Office 2016 or 2019 app and create a new document. Amazingly both messages are right but not well worded. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. In this guide, we will show you the possible causes and potential solutions to this issue. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. Recover your account by requesting a password reset. I am logged into my Microsoft account on two different tabs but when I go to accept an invite for Microsoft Office 365 family and I go to log in.. Has anyone found a solution? Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. @LukePuplett: by triggering a re-install of Window. But, I get a message saying "The Microsoft account doesn't exist. Do I need a thermal expansion tank if I already have a pressure tank? Do you need it? If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. Now click on "Azure Active directory" you may need to click on "Show all.". Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. 03-22-2022 03:50 PM. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. I DO NOT WANT MY WORK LINKED TO HOME. Guiding you with how-to advice, news and tips to upgrade your tech life. Clear the cached data to refresh the login portal using the below steps. Restart the device, and install from https://portal.office.com/account to get the correct version. I'm ready to switch to Linux. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. Windows 11 how to upgrade. Username lookup. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). The best answers are voted up and rise to the top, Not the answer you're looking for? I then tried my email and the system worked. If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? I have the same headache, but see no solution. How do I align things in the following tabular environment? But every time, I got this error: "That Microsoft account doesn't exist. Check if closed. Thanks for contributing an answer to Super User! If yes, then in order to . Its quite possible for someone to use the same email address as both a work and personal Microsoft account. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. Time-saving software and hardware expertise that helps 200M users yearly. I know the account is valid because it is the same one I am using in this forum. hi@Tshaw are you using Outlook or Outlook Office 365 action? On the next page, fill out the necessary details. Another time the error message may reflect as, A new account can be created with the same mailbox name (, Ensure that the case for both username and password are correct, Avoid pressing the incorrect key accidentally, so be careful, Try logging in from another secure computer as your keyboard might have issues. Here at Business Tech Planet, we're really passionate about making tech make sense. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. In reply to Greg Carmack's post on March 9, 2022. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. Microsoft will permanently delete any account which has not been active for the past 2 years. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? No. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. However, remember to check your account to ensure you are using the correct login details, especially the email address directly linked to your account. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesnt exist or why is my Microsoft account not recognised? Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Select your name and profile picture or icon at the top. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Please help. This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. I am not even sure if that would work anyway. Georges C. Independent Advisor. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Minimising the environmental effects of my dyson brain. So freaking annoying. Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error. Has 90% of ice around Antarctica disappeared in less than a decade? If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. . From there, click on the control and customize option. Youre trying to login and get an error like this: That Microsoft account doesnt exist. Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. Thank you for posting to Microsoft Community. Office LTSC is the enterprise licence version of Office 2021. Restart the device, and install from https://portal.office.com/account to get the correct version. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). Position: Columnist She was graduated from the major in English. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, Office 365 Account with Windows Phone 8.1, Clear cached Microsoft Live account credentials in Office apps, Adding GoDaddy account to Outlook 2016 hangs, Removed laptop from Azure AD Devices - non admin user on device can't log off unlink Microsoft account. I'm sure if I had created a local account it wouldn't have been an issue. , It looks like theres already an account with. At the time of writing this is an option presented as a blue link on another window that's presented when you try to add a workplace user, I think. The error message is trying (badly) to tell you that the email address login doesnt exist for the type of Microsoft account required (either work/school or personal). Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. Is it correct to use "the" before "materials used in making buildings are"? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. If you are getting the Microsoft account doesn't exist prompt while trying to sign into your account, it might be because you entered the wrong name. These login loops can happen in software or on Microsofts web site in many different locations. Enter a different account or get a new one" when opening outlook through Power Automate. I believe I've got the bottom of it. I have dealt with this before. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. Has anyone found any fix for this? Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. In this case, you can no longer access the Microsoft services associated with that account. Suppose you are in a situation where you receive the error of your account not existing when you know your account exists. Try another email address or sign up for a new one. These computers were set up for organization and the one I re-installed I set it up for personal use. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. I am trying to sign in to a new computer using my Microsoft account. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. Select Reset password below. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. So, lets see what can possibly trigger the issue. How do I find my Microsoft 365 admin? If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. After entering the unique code, you will be able to create a new password and sign in. If by any chance, the email address in question has been swapped with a new one, the original email address then becomes an Alias. Head over to Accounts, then Email & accounts. Once I was logged in I went to settings in Microsoft Teams and I noticed both accounts were in the list. I cannot believe the idiocy of this design. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. A Office 365 account is used for activating Office, not to logon to Windows. Can't access your account? Its a distinction not always understood by Microsoft own staff and associates. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. After entering the unique code, you will be able to create a new password and sign in. When you see the account you're looking for, select Sign in. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. That Microsoft personal account doesnt exist. Check all your drivers now in 3 easy steps: Double-check to ascertain the correctness of every input, Attempt logging in with the primary Microsoft ID, Send a test E-mail to the supposed user ID, Do not use an account name from another type of account, Recover your account by requesting a password reset, Xbox App Wont Let me Sign in: How to Fix it, Brother Printer Paper Jam: How to Easily Clear It, Fix Missing Dll Files in Windows 10 & Learn what Causes that. Windows 10 comes with a feature that allows you to do a factory reset losing all files. Send a test E-mail to the supposed user ID. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. I've had this Minecraft account for a very long time, but for some strange reason it doesn't work. While the account may be wrong, there may be other factors that can contribute to this error. Thats it for this blog; thank you for taking your time to read our content. Are there tables of wastage rates for different fruit and veg? She has been the MiniTool editor since she was graduated from university. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Replied on March 4, 2023. You can, however, create a new account with the same name. Remember, if that fixes it, you can always add the account back in later. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. These are different to MSAs. One easy way to fix this issue is to use the correct account type while logging in. That Microsoft account doesn't exist. How can a Microsoft account login (email address) both exist and not exist at the same time? That said, these aliases cannot be used to login into a Microsoft account. That Microsoft account doesn't exist. I think that's the core of the confusion. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": MS also keeps linking my work and home accounts. Microsoft. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . For the question by Ramhound see. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. That should let you at least set up the machine. If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. Maybe this helps. The app needs permissions to use SharePoint,office 365 and outlook.com. Enter the on-screen character and click Next. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. Type the requested information and select Send code. Go to Microsoft Certification Dashboard. Then we were able to add the workplace user. Microsoft allows company-based admin users to effectively mitigate issues with unauthorized access by blocking access to accounts on devices that are not part of the organization. Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. Asking for help, clarification, or responding to other answers. Copyright 2023 The Windows ClubFreeware Releases from TheWindowsClubFree Windows Software Downloads, Download PC Repair Tool to quickly find & fix Windows errors automatically, Account verification system is having trouble [Fixed], Microsoft not sending verification code SMS text, Problems connecting your Google account to the Microsoft Cloud, Microsoft adds the new AI-powered Bing to the Windows 11 Taskbar, New Bing arrives on Bing and Edge Mobile apps and Skype. I have the same error from the same steps but with a different cause and solution. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. Here are three major reasons apart from the probability of the account id doesnt exist. But, I get a message saying "The Microsoft account doesn't exist. One last method would be to sign in to your email associated with your Microsoft account. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Fill out all required fields. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. Enter a different account orget a new one. I should add that this particular computer had my personal account as the main user. The error message isnt well worded heres better text . If so, please select work or school account and . Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. I did online training with this specific account. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? How does it not exist when I even have a Facebook account with it? This is a common error among Microsoft users encountering the error under consideration. Microsoft Office upcoming support end datechecklist. Fix the damned product I pay for every single year, again and again and again. Now hover over History and click on History.. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. Aliases are also to be avoided if you want to get to the bottom of things. Win 10 Task Scheduler with Microsoft Account, How to add an outlook email address to a Microsoft 365 Family Account that has a Gmail Login, Licenses for Microsoft 365 for Business, Shared Computers, & Local Accounts. After following the procedures above, you will have successfully cleared the cached data in your Microsoft Edge; when you wipe the cached data in Edge, you will eliminate any unwanted scripts and start from fresh. I have my phone number setup in my account, so instead of email, I used my phone number. That Microsoft account doesn't exist. Check your Microsoft account names under Email & accounts. T he works account does exist and is used to access an Azure subscription. Another important step is to verify every input. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Someone please tell me that there is a solution now. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. Choose from the options provided on why you need a password reset, then click Next. Ensure that your Username and ID actually exist. 4. If this situation arises, use the primary User ID instead of the additional address. Making statements based on opinion; back them up with references or personal experience. This is extremely frustrating. Type the requested information and selectSend code. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. Copyright Windows Report 2023. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? It looks like this isn't a Microsoft account. If you are prompted for a product key, see Where to enter your Office product key. The same email address can be used to make both a work/school Microsoft account and a personal Microsoft account. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. If you don't have one, you can create here. Try out a couple of familiar usernames and passwords variation that might been have used recently. Go to https://portal.office.com/account to check which Office version and edition you have available. That Microsoft account doesn't exist. I know the account is valid because it is the same one I am using in this forum. Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. Clear browser cached data on Microsoft Edge. Clearing your browser cache canfree up storage spaceandresolve webpage How To Clear The Cache In Safari (macOS, iOS, & iPadOS). Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. It only takes a minute to sign up. That is frustrating because the field is required. Choose the account you want to sign in with. What is the point of Thrower's Bandolier? Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. This is an easy fix that I could not find on the Microsoft support fo. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. Then, check for previous emails from Microsoft. Enter a different account or get a new one. Office for Mere Mortals is where thousands pick up useful tips and tricks for Word, Excel, PowerPoint and Outlook. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. How did you reverse your original choice? This prevents you from accessing any Microsoft service on your devices. If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow.