poshmark seller sent wrong item poshmark seller sent wrong item

So posh approves the return but give me only 2 business days to ship it back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. I reached out via messaging and haven't gotten a reply. Not understanding why that keeps occurring. Select Problems/Order Inquiry. I don't use PM so I'm asking this question out of curiosity. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. I believe it is three days after tracking says item has reached you?? Please, please, please create an option to report/remove inactive sellers. Please a lot of us depend on this income to survive. Pepepizzazz. When this feature first came out, a lot of people felt it was pushy. When a buyer opens a case, she submits a reason and evidence for the return request. I messaged them over 10 times now. Share tips and tricks, make new PFFs, and banter about. New comments cannot be posted and votes cannot be cast. That makes no sense. Box 641165, Beverly Hills Fl 34464. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? After two days at a jewelry store, it was fixed. Select Comment on Case. TRYING TO GET MORE FOLLOWERS. Showcase all angles of your garment. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. When you see that sometime has liked your item, make an offer even if it's small. Full refund. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? We will give you a full refund if your item never ships or does not match the listing description. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a fairly small closet and am just starting out. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? Create an account to follow your favorite communities and start taking part in conversations. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Sent the wrong item. tifflery 2 yr. ago Select your profile picture at the top-right of the page. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. thanks. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. I must have mixed up the labels. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. Id love to be able to share from this tool. Ive emailed them asking and their only response is well check in on it. Per Poshmark policy, items cannot be returned because they dont fit. Were all human! As Ebay said, that I should not send the buyer the item until they have sent back the first item. First, try not to worry or get too worked up about it. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. One buyer from Mercari was super responsive and friendly to fixing the situation. Theres no harm in having a case opened against you or accepting a return. Rest assured that they'll be able to help you. Fast shipping and buyer protection. I must've gotten a little confused in the process and sent a size Large instead of the XL. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. Whatever it is, it's not the item you ordered. The seller receives a notification of the case and can provide her response. Share tips and tricks, make new PFFs, and banter about. The more you sell, the higher your odds areits as simple as that. Would you PLEASE switch me to the test group that is selling? SAME HERE. The seller uses a program to edit the shipping label to a location near your address. That said, I hope your item gets shipped to you and that you get a refund as well :). Do your best to address the case and see it resolved, then move on to making more sales. Dont beat yourself up if you accidentally missed a small stain or hole. A few weeks later I received my package. Either way, make your decision and stick with it so back and forth communication remains consistent. This is just terrible. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Same situation just happened to me too! Returns are a part of selling. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. 122 78 r/poshmark Join 23 days ago I am going through that now unfortunately. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). Thanks in advance Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! You are using an out of date browser. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. Make sure your item is well-lit so your pictures dont turn out grainy. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. Cases typically take 1-2 days to resolve. She immediately dropped the case and I was paid out with no delay. I was not sent a return label. There are too many unethical buyers, trolls and Poshmark scams. For this reason shopping on Poshmark is very hit or miss. On the share window, select one of the users shown or search for a specific user and select their name. Here is an example of a case that was denied due to sizing issues. We will continue to improve our search to provide a better experience for shoppers and help sellers get more exposure via sharing and relevance. To do this, in the app, select the three dot menu (.) Press J to jump to the feed. Tagged: Poshmark, thrifting & reselling 3. I received the wrong item from a seller in the mail yesterday. If there are any flaws present, photograph them close up and describe the flaw in your listing description. Select My Sales. But we have heard your feedback. Unfortunately, one of the items she went me was incorrect. Jun 24, 2016. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. If not, you can open a counter case. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. The seller on Poshmark mailed my package to the wrong address and usps is sending. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. This new sort order is simply not working for many of you. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Why is this happening? Recommended sort takes into account sharing as well as a number of other aspects. You could also state that you have a video of the condition and packaging the item. Having a case opened on Poshmark is essentially a buyer requesting to return an item. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. I opened a case, they sent the seller a new label to send the correct item. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. I sent the package back but I didn't put the return label on it I sold boots on poshmark . After all, cases happen to the best of us! My order number is. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Arah Cafe,P.O. Buyers like to know youre sincere. Submitted: 2 day ago . Seller changed his or her . However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Even if only one thing is incorrect. The buyer can screenshot negative comments and publicize any bad behavior. I'm a San Franciscan trying to stay true to frugal living in my native city. It's the norm now so go ahead and use it. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. Or is it just dropping it into the blue mail boxes they have? Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. Should You Include a Thank-You Note in Every Poshmark Package? Please let me know @annabelle343 if the candle will be sent, then ill return this. The seller of that item ships the order out. I should have looked prior to responding and added that stock photo to my comments. No one will be penalized. Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. Super stretch/soft A.E. Also, they never mention that you can buy new items on posh at a fraction of the tag price. This doesnt. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Submit these if you think it will help your case. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. They advertise only for new sellers. 6 Ways to Grow Your Poshmark Reselling Income Faster. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. You bear all risks associated with any such transactions. You can offer discounts to people who like your items. I must've gotten a little confused in the process and sent a size Large instead of the XL. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. You must log in or register to reply here. Ive heard of sellers receiving returns that were damaged in some way. Thank you! Undisclosed wear or damage (no matter how small it is) Select Sent the wrong item. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Another Banana Republic striped blouse. It could go in the buyers favor or the sellers favor. Does it expire at some point? Everyone needs to check their monthly reports. Select a listing. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. From what I understand they can pretty much say anything to get a return. Poshmark keeps the money until the item is delivered and accepted by the buyer. I received the wrong item from a Poshmark seller thewhitedaisy. Hi. Ordered a raspberry macaron candle and i got this. Flakey, disorganized sellers abound. I am so sorry. On the web New comments cannot be posted and votes cannot be cast. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. There is know info in the envelope to help me. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. Go to the Poshmark website, and log into your account. A group for anything and everything related to Poshmark! We will be monitoring and actioning them, we are here to listen. There are three ways you can message on Poshmark. I get the feeling that the person who received them decided to keep them. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. Additionally, you can look out for ongoing promotions and deals. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. If the case is approved, the whole bundle must be returned. SMDH. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Good 5 star experience. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! She recently sent me an offer for her other jacket listed. It is incorrect by $35000. Press question mark to learn the rest of the keyboard shortcuts. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. Sales on Poshmark are final. Yepyou read that right. To resolve the case: In the app Select the order. Sometimes sellers (including me) make mistakes. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. Reason #3. Fast delivery, full service customer support. If you accidentally ship an order to the wrong person you can report the problem directly through your account. Same thing happened to me! No not at all, the candle is sitting on my dining room table Lol. Privacy Policy. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. If you still have additional photos of the item saved to your phone, submit those to support your case. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. My sales have recently dropped way off just like they did in Feb when you changed how search was done. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Theres an exception for situations like this - posh can send a label to switch out for the correct item. I opened a case so I could return it. Thanks for reading If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. I open a case on Posh immediately and supply photos. Note, this doesn't opt you into Poshmark-related emails. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Treat your customer the way you would want to be treated. I found another of the same bag.just left the seller a message asking if it was still available. Also, if youre selling as a business, youll want to keep up a professional image of your business. Select the order with status Case in review. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. Go to your Account Tab (@username). Right?? What they may not realize is that loads of high-end and designer clothing are made in China. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. And follow these tips to avoid cases and these tips to protect yourself in the future. To approve the return: In the app Go to the Account Tab (@username). Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Seller posted measurements, but also said measurements were approximate. Select My Sales. Opening a case is the ONLY way to do this properly. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. I bought a James Perse Tee, and received a Banana Republic Striped blouse. I used Paypal. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. Here you'll find everything from Posh Tips to exciting new app updates. Grab your copy below! I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. like when your normally sharing your closet, it automatically refreshes to the next item. On the listing page, select Share. thanks. I ordered a bundle of 5 items from a seller. Then you see a charge on your credit card. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. 2. Press question mark to learn the rest of the keyboard shortcuts. And yes, I guess you could say it is in the buyers . The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. This scam usually targets sellers with high-end or designer closets. Thats righteven the most seasoned successful sellers are not immune from it. However, the ones that supply services are at least seeing some growth. The seller puts whatever they want in the package. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . The item is different than the stock photo used. Thanks for being here anyhow! They are even lower at their discount stores. . Welcome to #thePoshLife, a blog by Poshmark! The buyer and the seller do not pay. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! The policies and systems we have in place to protect you are called Posh Protect. If you check out Macys, Belk, Nordstrom etc. This is my daughter first time ordering from Poshmark . Of course they denied my return request. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. ; Select My Addresses. They care whether or not you have the item they are searching for. But with it not refreshing, its very difficult. Amount may vary by promotion.***. 1. pants No stains/holes Smoke free home Examples of seller errors: Sent the wrong size. It's now June 24. Because I believe you deserve to spend more time making money than stressing about it. . It's likely something of little or no value like a pair of socks or filler paper. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. I once had a buyer open a case stating that the jeans were missing a rivet. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) Why not promote posh as a great place to shop?? Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. I would like to return an item purchased on Poshmark please help with this proce. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). After that poshmark even will put a charge to you for the shipping label. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). A group for anything and everything related to Poshmark! When a case is opened, the buyer is asked to upload photos and offer details of the item. 3. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Also please, please make a share all button for the closet. The dress is big on the breast but the size zipper does not close correctly. Select Submit. 2. I hope this helps you get any open cases resolved quickly and fairly. Some of the add-ons on this site are powered by. However, I noticed something odd that could be greatly improved. There will be times when you hear a buyers reasons and you dont know how Poshmark will rule. In all of the cases Ive had opened against me, only four have resulted in a return. Once your account is set up, you can start selling things right away. J said: I believe it has happened to me on a few occasions. Here's the exact verbiage from Poshmark's return policy: Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. Let me figure out how to fix this. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. It's been nearly a week since this happened. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Ive made over $77,000 selling clothes on Poshmark. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Shop jessie_sousa's closet or find the perfect look from millions of stylists. This activity is strictly prohibited on Poshmark for essential items. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. Yep, I've had it happen a few times. Poshmark allows four pictures, but sometimes employees will ask for more. Wrong items sent. Click here for details. Create an account to follow your favorite communities and start taking part in conversations. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. A disturbing experience made me question whether this wildly popular shopping website is really safe. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. So posh approves the return but give me only 2 business days to ship it back. Select More Actions. I'd message the seller and see if the two of you can work something out in another transaction.